Detours & Service Alerts 2

NEW E-Bike Policy

NEW E-Bike Policy: Electric bicycles that securely fit the bike rack will be transported. Electric bicycles with tires that do not completely fit inside the bike rack tire sleeves cannot be safely transported. Electric bicycles…

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Updated Proposed Route and Schedule Changes Available for Review

Attention Customers!  Update on RRTA’s Proposed Route and Schedule Changes – Posted Friday, June 21, 2024 The SCTA Board has announced an updated proposal for the RRTA Route and Schedule Changes at the June Board…

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Title VI



RRTA operates its programs and services without regard to race, color or national origin in accordance with Title VI of the Civil Rights Act.

Any person who believes she or he have been subjected to discrimination on the basis of race, color, or national origin may file a complaint with RRTA.

For more information on RRTA’s civil rights program and the procedures to file a complaint, contact RRTA at 717-397-5613; email; or visit our administrative office at 45 Erick Road, Lancaster, PA  17601.  For individuals who are hearing impaired, please use the PA Relay Service by calling 711.  For more information, visit

In addition to your right to file a complaint with RRTA, you have the right to file a Title VI complaint directly with the

Federal Transit Administration
Office of Civil Rights
Attention:  Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590

If information is needed in another language contact 717-397-5613.



RRTA opera sus programas y servicios sin tener en cuenta la raza, el color, u origen nacional en acuerdo con el Título VI del Acta de los Derechos Civiles.

Cualquier persona que crea que ella o él ha sido sujeto de discriminación basada en raza, color, u origen nacional puede someter una querella con RRTA.

Para más información en el programa de derechos civiles de RRTA y del procedimiento para someter una querella, comuníquese con RRTA al (717) 397-5613; envíe un correo electrónico (email) a; o visite nuestro Centro de Operaciones localizado en 45 Erick Road, Lancaster, PA 17601 Para individuos que tienen un impedimento auditivo, por favor use el servicio “PA Relay Service” marcando 711.  Para más información, visite

En adición a su derecho de querella con RRTA, usted tiene el derecho de someter una querella directamente con

Administración de Tránsito Federal
Oficina de los Derechos Civiles,
Attention: Title VI Program Coordinator
East Building, 5th floor-TCR
1200 New Jersey Ave., SE,
Washington, DC 20590

Si necesita más información en otro lenguaje llame al (717) 397-5613.

Submitting Title VI Complaint

Complaint Procedures have been established for receiving and reviewing a Title VI Complaint filed by a person who believes she or he has been discriminated against on the basis of race, color or national original. The RRTA Complaint Procedures are available by clicking here.

Sometiendo una querella del Título VI

El proceso de querellas ha sido establecido para recibir y revisar las querellas del Título VI sometidas por la persona que cree que el o ella ha sido discriminado en base a raza, color o nacionalidad.  Los procesos de querella de RRTA están disponibles al hacer un clic aquí.

RRTA Title VI Complaint Form

The Complaint Form to be completed by a person filing a Title VI Complaint is available by clicking here.

Forma de querella para Título VI de RRTA

La forma de querella que debe ser completada por la persona que va a someter la querella del Título VI está disponible al hacer un clic aqui.

Title VI Program

The South Central Transit Authority (SCTA) is responsible for assuring RRTA complies with Title VI in operating service in Lancaster County.  A copy of the 2018 SCTA Title VI Program (March 2019 Revision) is available by clicking here.