Detours & Service Alerts 4

Route 11/Ephrata Detour – Friday, November 25th

Friday, November 25, 2022, the Route 11/Ephrata will detour beginning at 5:20 PM trip until approximately 8:00 PM for the Christmas Tree Lighting/Santa Arrival. This event will close Main St. from State to Lincoln beginning…

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Mayor’s Tree Lighting Event Detours – Friday, November 25th

Friday, November 25, 2022, the City will close the first block of N. Queen St, S. Queen St and W. King. Detour will begin from 9AM until the remainder of the day and evening. RT…

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Route 18/E-town Detour – Tuesday, October 25, 2022 (6 weeks)

Church Street is CLOSED between Main Street in Landisville and Bowman Road for utility work.  The Route 18/Elizabethtown bus route will detour. Outbound:  Regular route to Stoney Battery Road, bus will stay straight on Stoney Battery…

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Policies

Personal Care Attendants

We realize that due to medical reasons, some of our passengers need to travel with a personal care attendant. Contact Red Rose Access at (717) 291-1243 for information on receiving approval for an attendant.

Other companions may be scheduled to ride with you but may be charged a fare for their ride.


Cancellations and No Shows

We understand that sometimes circumstances occur which prevent you from using your trip. If you are unable to cancel your trip or wave the driver on, it may be necessary for RRTA to charge you for a “no show”. Please call and cancel your trip at least one hour before your scheduled pick-up. Click here for the full No Show Policy.


Service Animals

Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets in vehicles.


Out of Town Visitor

Customers who are visiting from out of town are able to ride Red Rose Access if they follow certain guidelines. Click here for more information.


Shopping

If you use Red Rose Access for shopping trips, please bring no more than 4 grocery bags aboard the vehicle. And if you need assistance, our drivers will gladly lend you a hand within reason. Drivers may not enter your residence to provide assistance for security reasons.


Complaint Process

A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations, or policies. If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. You can call us at 717-291-1243 or email info@redrosetransit.com. We will record your complaint, investigate it and respond to you within five (5) days. Copies of the complaint, agency responses/resolutions, and corrective action plans will be kept on file.