Holiday Service Changes
Christmas: Christmas Eve, Sunday, December 24th – REGULAR Sunday Service Christmas Day, Monday, December 25th – NO Service. Offices Closed Tuesday, December 26th – Regular Service New Year’s New Year’s Eve, Sunday, December 31st –…
3rd Round of TDP Public Meetings
SCTA will be holding a third round of public outreach events to present the final draft recommendations of potential service improvements for RRTA. The draft recommendations are based on a comprehensive analysis of existing services and…
Clipper Stadium Event Bus Stop Change
October 30, 2023 Attention Park ‘N Ride customers! The “Christmas at the Clipper” light show event will prevent the Route 6 – Downtown Loop from entering the Park ‘n Ride lot in the back of…
We realize that due to medical reasons, some of our passengers need to travel with a personal care attendant. Contact Red Rose Access at (717) 291-1243 for information on receiving approval for an attendant.
Other companions may be scheduled to ride with you but may be charged a fare for their ride.
If a customer needs assistance, our drivers will gladly lend a hand within reason. Drivers may not enter a residence to provide assistance for security reasons. Drivers may assist a customer from the main door to main door of buildings. Drivers will not assist with taking wheelchairs up and down steps or through any grass or stony areas of a property due to safety issues.
We understand that sometimes circumstances occur which prevent you from using your trip. Please call and cancel your trip at least one hour before your scheduled pick-up.
Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets in vehicles.
Customers using Red Rose Access for shopping trips, should bring no more than 5 grocery bags (maximum weight of 50 lbs.) aboard the vehicle.
On shared-ride vehicles, customers must provide appropriate child safety seats according to the PA State law including; child safety seats for children under 4 and a booster seat for children between the ages of 4 and 8. RRTA will not transport passengers on shared-ride vehicles if appropriate child safety seats are not provided.
The average shared ride vehicle has a lift that can accommodate a total combined weight of up to 800 pounds, which includes both the mobility device and the customer. The average lift platform can accommodate wheelchair dimensions of 34″ x 51″. Red Rose Access may or may not accommodate anything larger or heavier. Please contact our offices with any questions.
Customers who are visiting from out of town are able to ride Red Rose Access if they follow certain guidelines. If a visitor does not have ADA eligibility documentation from another jurisdiction, RRTA will still provide service. RRTA staff may request proof of residency, and if the disability is not apparent, documentation of the individual’s disability. RRTA will accept a certification by the visitor that he or she is unable to use fixed-route transit. This means that RRTA cannot require documentation beyond the visitor’s “say so” that he or she cannot use the fixed-route system. Services are provided for any combination of 21 days during any 365-day period beginning with the visitor’s first use of the service during that 365-day period. Reservations can be made using the same process as approved shared ride riders.
A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations, or policies. If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. You can call us at 717-291-1243 or email firstname.lastname@example.org. We will record your complaint, investigate it and respond to you within five (5) days. Copies of the complaint, agency responses/resolutions, and corrective action plans will be kept on file.