Americans with Disabilities Program
If you have a disability which prevents you to have access to the RRTA buses and you live or can travel within 3/4 of a mile of a bus route, you may be eligible to ride Red Rose Access. This service, known as RRTA’s ADA Services Program, is in accordance with the Americans with Disabilities Act of 1990. Fares for this service are comparable to RRTA’s fixed-route fares.
You are eligible for the ADA service if because of a disability:
- You cannot independently board or ride a RRTA fixed-route bus
- You have a disability or specific impairment that prevents you from getting to or from a boarding location
An application must be completed to be approved for the ADA Program. To receive an application please call (717) 291-1243 and one will be mailed to you with a list of certifying agencies. Or print out a copy.
RRTA will make a determination of eligibility within 21 days of receiving your application for service. If approved, RRTA will issue a letter of approval, which will include instructions on how to use the service. Anyone denied eligibility has the right to file an appeal with RRTA within 60 days of receiving a notice of denial.
Scheduling Your Trip
Call RRTA at (717) 291-1243 or 1-800-892-1122.
TDD service is also available at (717) 358-1935.
Monday through Friday, 7:00 a.m. – 5:30 p.m.
Saturday and Sunday, 8:00 a.m. – 4:30 p.m.
- Service is generally available Monday through Saturday, 5:30 a.m. – 7:00 p.m. outside the Lancaster metropolitan area depending upon availability.
- In Lancaster City and the surrounding metropolitan area, service is available Monday through Saturday from 5:00 a.m. and 11:35 p.m. and Sunday from 7:00 a.m. and 7:00 p.m.
The scheduling deadline for reservations is 3:00 p.m. the day before you want to travel.
In accordance with the ADA, RRTA may be required to adjust your scheduled pick-up to coordinate with other customer requests.
On holidays, when RRTA offices are closed, (New Year’s Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas) please call 509-8996 to schedule a trip. This line will be answered by RRTA’s voice mail system. When leaving a message on the voice mail please provide the following information:
- Pick-up Time and Date of Travel
- Pick-up Address
- Destination Address
- Return Trip Time (if needed)
- Telephone Number
- Assistance by Personal Care Attendant
Personal Care Attendant
You may require assistance of a personal care attendant to meet your mobility needs. Your attendant will ride for free of charge only if you are certified in advance to travel with an attendant. A companion may travel with you and will pay the same fare as you for each ride. Companions will be allowed to ride if space is available.
Cancellations and No Shows
We understand that sometimes circumstances occur which prevent you from using your trip. Please call and cancel your trip at least one hour before your scheduled pickup. If you fail to call and cancel your trip and do not take your trip as scheduled, it may be necessary for RRTA to charge you a no show.
Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets on vehicles.
A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations or policies. If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. If you feel you have been discriminated against for transit services under the Americans with Disabilities Act of 1990 (ADA) please use the ADA Complaint Forms listed below or call us at 717-291-1243 or email at firstname.lastname@example.org. We will record your complaint, investigate it and respond to you within five (5) days. Copies of the complaint, agency responses/resolutions and corrective action plan will be kept on file.