You may be eligible if:
- You must live and work within a 10 mile radius of Lancaster City.
- You must need transportation to and from work.
- You must live and travel within the metropolitan area.
- Your trip must be during times not provided by the fixed-route service in your area.
- Your household income needs to be within 150% of the federal poverty level.
Persons who are interested in receiving the service will need to complete an application to be approved for the program.
To receive an application please call Red Rose Access at (717) 291-1243 or you may access the application by clicking the link below.
The application process takes about 5 to 7 business days for acceptance. You will receive an acceptance letter through the mail informing you that you have been approved for the service.
Scheduling Your Trip
Call RRTA at (717) 291-1243 or Toll Free – 1-800-892-1122.
For individuals who are hearing impaired, RRTA encourages customers to use the PA Relay Service. The service can be accessed by calling 711, free of charge.
Monday through Friday, 7:30 a.m. – 5:30 p.m.
Saturday and Sunday, 8:00 a.m. – 4:30 p.m.
Trips must be scheduled at least one day in advance. Trips may be scheduled up to 14 days in advance.
Your vehicle may arrive up to 15 minutes before or 15 minutes after your scheduled pick-up time. We ask that you be ready early and wait at the exact address used when scheduling your trip. The driver may only wait five minutes for you. Your promptness and consideration for other customers is greatly appreciated.
When calling to schedule a trip, please have the following information ready:
- Your name
- The date you wish to travel
- Your pick-up location
- Your destination location
- The time you need to be at work or depart from work
The Access to Jobs program encourages customers to use the RRTA fixed-route system for one part of their trip and the shared ride service for the other portion of the trip. The Access to Jobs program is limited to a 6 mile radius of Lancaster City and service is provided through one of RRTA’s shared ride carriers in the metropolitan region of Lancaster.
Cancellation and No-Show Policy
If you need to cancel a trip that is scheduled, you may do so by calling RRTA at least one hour before your scheduled pick-up. If you are unable to cancel your trip at least one hour in advance, it may be necessary for RRTA to charge you for a no show.
If you need to cancel at at time when RRTA offices are closed, you may cancel your trip with Easton Coach directly by calling 396-1001. It is recommended that you call RRTA during regular office hours with the cancellation information for our records.
Lancaster County Office of Assistance
The Lancaster County Office of Assistance has partnered with Red Rose Transit Authority to help their clients with transportation needs when they are seeking employment or need transportation to continue employment. Red Rose Transit Authority provides passes free of charge to the organization for their caseworkers to provide for their clients if they are employed. The funding for the passes is provided through an Access to Jobs grant.
If you are a client of the County Office of Assistance please check with your caseworker to see if you are eligible for either of these programs.