Red Rose Transit Authority

Safety and Security Awareness Program

Transit Watch

BE INVOLVED. BE INFORMED. BE ALERT. BE PREPARED. THESE 4 "B'S" ARE YOUR TICKET TO A SAFE, SECURE RIDE.

Be involved in a lifesaving partnership: transit employees and passengers

As a resource, transit employees provide a wealth of specialized knowledge and on-the-job experience. Likewise, transit passengers contribute to the security equation by providing thousands of extra eyes and ears capable of identifying possible life-threatening situations.

When transit employees and transit passengers pool these resources, the result is a highly effective first line of defense against a potential natural or man-made disaster. So, please make a commitment to becoming an alert, informed, prepared and involved member of this employee-passenger partnership.

Rest assured your efforts will go a long way toward enhancing the safety and security of our transit system.

Be Informed and have a transit plan of action:

• Familiarize yourself with station entrances
• Locate emergency intercoms to report suspicious packages or activities
• Remain calm and listen for station, train or bus announcements
• Follow transit authority instructions in a speedy but orderly fashion
• Do not bloack train or bus doors from closing
• Assist fellow passengers and follow the Golden Rule: Watch out for the safety of others just as you would have them watch out for your safety

Be on the alert for suspicious...packages:
If you spont an unattended package, look for the following:

• Placement in an out-of-the-way location
• Individuals in the act of abandoning the package and hastily departing the area
• Unusual attached batteries, wires, tanks, bottles or bags that might contain chemicals
• An attached message
• A suspicious cloud, mist, gas, vapor, odor or seeping fluid
• Nearby individuals showing signs of illness or distress

behavior:
If you spot any suspicious individuals engaged in questionable activity, look for the following:

• Visible signs of nervousness
• Excessive sweating
• Sprayer bottles or aerosol canisters
• Inappropriate clothing that is excessively baggy or too heavy in warm weather

Recommended course of action:
Do not confront suspicious individuals. Contact a transit employee or the police immediately. in the event of a suspicious package, do not use a cellular phone until you are a safe distance away.

Preparedness tips:

• Create an advanced plan for maintaining contact with family members if separated as a result of an emergency
• Create an advanced plan for maintaining contact with close friend and colleagues during an extended emergency period
• Keep a record of all contact and emergency information and update it regularly as needed
• Select a location outside your home as a family meeting point should your home need to be evacuated
• Identify alternate routes and means of reaching your meeting point in the event your main route is impassable
• Keep a local map handy for reference
• Make sure your emergency information and contact numbers are with you at all times

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12 Good Reasons Why RRTA Customers Make Riding the Bus a Pleasurable Experience

Customers safety and security, respect for other customers, respect for the operator and reducing distractions are very important in providing a safe, courteous, reliable and efficient transit system in Lancaster County. RRTA asks that you understand that certain procedures and guidelines are necessary to make riding the bus a pleasurable experience for all. These guidelines are not to limit your riding experience, but to provide you and all our customers a safe and comfortable ride.

• Our customers are courteous and respectful of others
• Our customers do not smoke, eat or drink on the bus
• Our customers use no rude or profane language or unruly behavior
• Our customers fold their strollers and store articles out of the aisle
• Our customers use headphones when listening to music
• Our younger customers sit by their parent or guardian who controls their behaviour
• Our customers keep their head and hands inside the bus and clear when doors open or close
• our customers dress appropriately including earring shirts and shoes
• Our customers motion to the operator when they want his or her bus
• Our customers always wait until the bus has completely stopped and other customers have exited before entering
• Our customers wait until the bus has completely left the stop before crossing the street
• Our customers do not attempt to enter the bus after it has left the curb

Because of YOU, RRTA can be proud of the service it provides!

RRTA and its employees have made a commitment to enhance the safety and security of the transit system and provide our customers with a pleasant experience when riding local transit services. Security cameras have been installed on our newest buses. Automatic vehicle location technology has also been installed to improve your safety and security and to help identify needed improvement to our schedules.

Disruptive riders may be asked to leave the bus by RRTA operators, supervisors and local law enforcement. For your safety, harassment, assaults, violent acts or any other unlawful offense directed towards our customers and employees on board RRTA buses will not be tolerated and will be prosecuted to the fullest extent of the law.

The courtesy and safety practices shown by our customers help us make riding the bus a pleasant experience for all RRTA customers. Thank you for riding!