Personal Care Attendants

We realize that due to medical reasons, some of our passengers need to travel with a personal care attendant. Contact Red Rose Access at (717) 291-1243 for information on receiving approval for an attendant.

Other companions may be scheduled to ride with you, but may be charged a fare for their ride.


Cancellations and No Shows

We understand that sometimes circumstances occur which prevent you from using your trip. If you are unable to cancel your trip or wave the driver on, it may be necessary for RRTA to charge you for a “no show”. Please call and cancel your trip at least one hour before your scheduled pick-up.  Click here for the full No Show Policy.


Service Animals

Service animals are welcome on our vehicles. For the comfort of other passengers and for health reasons, we cannot allow pets on vehicles.


Out of Town Visitor

Customers who are visiting from out of town are able to ride Red Rose Access if they follow certain guidelines.  Click here for more information.


Shopping

If you use Red Rose Access for shopping trips, please bring no more than 4 grocery bags aboard the vehicle. And if you need assistance, our drivers will gladly lend you a hand within reason. Drivers may not enter your residence to provide assistance for security reasons.


Complaint Process

A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations or policies.  If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us.  You can call us at 717-291-1243 or email at info@redrosetransit.com.  We will record your complaint, investigate it and respond to you within five (5) days.  Copies of the complaint, agency responses/resolutions and corrective action plan will be kept on file.