Red Rose Access :: Persons With Disabilities Program (PWD)

Persons With Disabilities Program (PWD)

PWD Eligibility and Scheduling

Rural Shared Ride Service for Persons with Disabilities

The Rural Shared Ride Service for Persons with Disabilities is a program funded by the Pennsylvania Department of Transportation for persons living in rural areas of Lancaster County. This program will provide shared-ride service to qualified persons with disabilities as defined by the Americans with Disabilities Act (ADA).

If you are already using Red Rose Access services, this program will not replace your current service and is designed to be the funding source of last resort.

Service is generally available Monday through Friday between 5:30 a.m. and 5:00 p.m. in the rural areas of Lancaster County. Service to Lancaster City and the metropolitan area, is available arriving at 9 a.m. and leaving at 3p.m., Monday through Friday.

Cost of the service will vary depending on where you are traveling. If eligible for the service, you will receive a discount on the shared-ride service fare. You will be required to have the exact fare when boarding the vehicle. Be certain to ask the amount of the fare when you make your reservation.

Eligibility

You are eligible for this program if you are:

Under 65 years of age
You have any disability as defined by the ADA and your disability has been certified by a physician or agency.
You have completed the Registration Form
Your trip is outside the metropolitan region or more than 3/4 mile from a bus route.

A Registration Form can be mailed to you upon request by calling (717) 291-1243 or 1-800-892-1122. RRTA will make a determination of eligibility within 21 days of receiving your application for service. If approved, RRTA will issue a letter of approval, which will include instructions on how to use the service. Anyone denied eligibility has the right to file an appeal with RRTA within 60 days of receiving a notice of denial.

Scheduling Your Trip

Once certified to use the service, you may call RRTA at (717) 291-1243 or 1-800-892-1122. TDD service is also available at (717) 358-1935.

Trip reservations may be made from 7:30 a.m. until 5:30 p.m., Monday through Friday and from 9:00 a.m. until 3:00 p.m. on Saturday and Sunday. The scheduling deadline for reservations is 3:00 p.m. the day before you want to travel.

On holidays, when RRTA offices are closed, (New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas) please call 509-8996 to schedule a trip. This line will be answered by RRTA's voice mail system. When leaving a message on the voice mail please provide the following information:

Name
Pick-up Time and Date of Travel
Pick-up Address
Destination Address
Return Trip Time (if needed)
Telephone Number
Assistance by Personal Care Attendant

General Policies

Personal Care Attendant
You may require the assistance of a personal care attendant to meet your mobility needs. Your attendant will ride for a small charge only if you are certified in advance to travel with an attendant.

A companion may travel with you, but will pay the full cost of each trip.

Cancellations and No Shows
We understand that sometimes circumstances occur which prevent you from using your trip. Please call and cancel your trip at least one hour before your scheduled pickup. If you fail to call and cancel your trip and do not take your trip as scheduled, it may be necessary for RRTA to charge you a no show.