Non-discrimination of Services
In accordance with Title VI of the Civil Rights Act of 1964, as amended and Federal Transit Administration regulations and policies, RRTA provides services in a nondiscriminatory manner. No person on the basis of race, color, or national origin will be subjected to discrimination in the level and quality of transportation services and transit related benefits. Any person that alleges a violation of this policy may file a complaint with RRTA by calling 397-4246, or writing RRTA at 45 Erick Road, Lancaster, PA 17601, or email RRTA at info@redrosetransit.com. All complaints will promptly investigated.
Servicios sin discriminación
RRTA provee servicios en una manera no discriminatoria, de acuerdo con el Título VI del Acta de Derechos Civiles de 1964, así enmendada y las regulaciones y pólizas de la Administración Federal de Tránsito. Ninguna persona a base de su raza, color u origen nacional va a ser sujeto de discriminación en el nivel y calidad de los servicios de transportación y beneficios relacionados con el tránsito. Cualquier persona que alegue una violación a esta póliza puede hacer una querella llamando a RRTA al número de teléfono 397-4246, o escribiendo a RRTA a 45 Erick Road, Lancaster, PA 17601, o por correo electrónico a info@redrosetransit.com. Todas las querellas serán prontamente investigadas.
Exact Fare Policy
Please have exact fare ready to deposit in the farebox when boarding. RRTA operators do not carry money to make change.
Refund Policy on RRTA Passes
No Refunds on Lost or Stolen Passes.
No Refunds on any activated passes.
Any Damaged Passes will be exchanged only after proof of purchase and proof of activation date. Two day processing period for new replacement pass will occur.
Refund will be allowed on any non-activated pass with proof of purchase.
Bus Stop Policy
Inside Lancaster City limits, please wait at posted bus stops only. Outside Lancaster City, if no bus stop sign is nearby, please wait on the same side of the street as the bus and motion (wave to) the operator as the vehicle approaches.
Holiday Service Changes
Service is generally not provided on the following holidays:
New Year's Day
Easter Sunday
Memorial Day
July 4th
Labor Day
Thanksgiving Day
Christmas
Lost and Found
Articles found on the bus are kept for 30 days. Call RRTA at 397-4246 if you lose an article on the bus.
Baby Stroller Policy
RRTA's Baby Stroller Policy requires all passengers to fold their strollers before boarding the bus for the safety of all passengers.
Music Policy
Customers are able to listen to music provided earphones are used and music is at a low volume.
Smoking, Eating, & Drinking Policy
There is no smoking allowed on any RRTA bus.
Please do not bring food or drink on the bus. There is a trash container on the bus for disposal when you board.
Guide Service Dogs & Pets
RRTA allows pets to be brought aboard provided they meet sertain criteria. Pets may be permitted on the bus provided they are small enough to sit on a passenger's lap or are in a small cage. Your bus operator may deny any animal access to the bus or request that you remove your pet where a safety or health problem exists.
Courtesy Seating
The first aisle facing seats behind the driver are reserved for people with special needs such as the elderly and people with disabilities.
Bicycles
Bike racks are available on the new RRTA buses and can hold 2 bikes. if a bike rack is not available on a bus, RRTA allows bicycles to be placed inside the bus when space permits.
