COVID-19 Page Updated – April 19, 2022
THE MASK MANDATE HAS BEEN LIFTED AS OF TUESDAY, APRIL 19, 2022.
RRTA customers and employees are no longer required to wear masks. Masks are optional as of 4/19/2022.
Executive Mask Order
As of February 1, 2021, RRTA is following the Executive Order that requires riders must wear a mask while riding any mode of public transportation. Click here for Executive Mask Order.
Face Mask Exemption Policy – Effective March 1, 2021. Any customer riding RRTA vehicles must wear a mask. This policy also applies to all RRTA properties. On March 1, 2021, if a customer tries to board a vehicle without a mask they will not be allowed to ride. Customers who cannot wear a mask due to a medical condition must get pre-approved from RRTA to receive an exemption card to ride. If customers do not have an exemption card they will not be allowed to ride without a mask.
Previously, RRTA did not require customers to provide proof of their medical condition. The new Executive Mask Order implemented by the CDC on February 1, 2021 allows public transit agencies to request proof of the medical condition to prove the person is exempt.
Customers interested in getting an exemption card need to fill out a form and provide medical documentation. Customers can email, mail or hand-in the completed documents needed for approval to RRTA. After processing, customer’s will be mailed the exemption card to show the driver when riding.
Mask Exemption Form – (Reasonable Modification Form)
RRTA Will Return to Regular Service for All Routes on Monday, October 5, 2020.
RRTA Will Resume Collecting Fares on Monday, August 10, 2020
Starting Monday, August 10, 2020, RRTA will begin collecting fares on all RRTA bus routes. RRTA suspended collecting fares on March 23rd and asked customers to follow a Rear Door Entry policy. RRTA has now installed plastic shield barriers at the driver area on the bus for protection when customers board and pay. Starting Monday, August 10, 2020 RRTA riders will be able to board the bus from the front door and exit from the rear door to help create a one-way entrance and exit flow to help with social distancing. Customers in wheelchairs or who have mobility needs can enter and exit through the front door where the wheelchair ramp and kneeler are located.
RRTA continues to require all riders to wear masks when riding.
The Information Center at Queen Street Station will begin selling RRTA passes on Monday, August 3, 2020. RRTA’s Information Center is open during normal hours, Monday through Friday, 8 a.m. to 5:30 p.m., and Saturday and Sunday from 8 a.m. to 4:30 p.m.
RRTA is providing Normal Service on all routes except Route 16, Route 20 & Route 21
Normal service resumed – Monday, June 1, 2020
On Monday, June 1, 2020, Red Rose Transit Authority (RRTA) began operating NORMAL bus service on all bus routes except three routes that have slight modifications.
The following routes have schedule modifications:
The Route 6/Downtown Lancaster Loop will continue not operate.
RRTA continues, if able, a “Rear Door Entry Policy” for all routes. All customers must board the bus from the rear door to help with social distancing from the driver. Customers needing to use the kneeler will be allowed to use the front door, just ask the driver to activate the kneeler.
RRTA continues to not collect fares at this time. Free fares began Monday, March 23rd and will continue until further notice.
All RRTA customers are required to wear a mask while riding RRTA buses.
Weekend Hours to Resume at Queen Street Station’s Information Center – Saturday, June 13, 2020
Starting Saturday, June 13, 2020, The Information Center at Queen Street Station will resume regular weekend hours. The Information Center will be open from 8 AM to 4:30 PM. Staff will be available to answer any customer questions. No pass sales will occur.
Rear Door Entry Change & Free Fares – Effective Monday, March 23rd
Beginning Monday, March 23, 2020, RRTA will implement a “Rear Door Entry Policy” for all routes. If anyone does need assistance and needs to use the front door they will be allowed. Please ask the driver to activate the kneeler.
Also, on March 23, 2020, RRTA will not collect fares. Free Fares will begin Monday, March 23rd and continue until further notice.
Past RRTA COVID-19 Communication
Schedule Modifications for Monday, May 11 – May 31, 2020 – Posted May 11, 2020
RRTA Requires Face Masks to Ride – Posted April 20, 2020
RRTA Statement Regarding COVID-19 Case – Posted April 7, 2020
RRTA Encourages Riders to Wear Masks – Posted April 6, 2020
RRTA Moves to Saturday Schedule March 30, 2020 – Posted March 25, 2020
RRTA Operations Center Lobby Hours Revised – Posted April 1, 2020
Route 14/Rockvale Outlets – WalMart Bus Stop Change – Posted March 31, 2020
RRTA Requests Riders Limit Non-Essential Bus Travel – Posted March 24, 2020
31 Day Customer Replacement Policy – Posted March 23, 2020
RRTA Cleaning Practices – Posted March 11, 2020
Millersville University Service Suspended – Posted March 11, 2020